The dog, the porch and a nail

One morning, a man was walking down a country lane and heard a horrible noise. He looked up and saw a dog on a porch that was just sitting there, whimpering, whining and moaning. The man was curious as to why he was whimpering, so he went and knocked on the door and a guyContinue reading “The dog, the porch and a nail”

The glide; Monday morning

The first part of a swim is the glide. One of the most important things to do in swimming is to learn ‘the glide’. This is the commitment on the wall of the pool as you start your swim training. One moment, you’re standing still, at the side able to breathe freely, and the nextContinue reading “The glide; Monday morning”

[Parenting] The enemy of great is good enough

My kids have grown up now and they are forging their way in the world. It is part of the reasons I am writing this blog to reflect on a life which for 25 years was a whirlwind of life lesson. My kids have always worked and even though they did not need to theyContinue reading “[Parenting] The enemy of great is good enough”

Feel, Felt, Found

Today, I had the opportunity to talk with a colleague. The discussion was how to handle the situation when a customer is perhaps reacting to some unwelcome news. I shared with him a ‘tried and tested’ technique. Situation: A customer has heard a piece of disappointing news, how to manage this is adopt the methodContinue reading “Feel, Felt, Found”